Expressions of Excellence
Craig Harrison Member Profile

06 Oct, 2007

Stellar Service Requires A ''Bias to Action'' »
There are two types of people in world: Those who make it happen (demonstrating this bias to action) & those who let things happen to them. Peak performers & high achievers have a bias to action. Make sure your service staff & sales professionals are from this group[...]

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27 Feb, 2007

Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty »
In customer service complaints are key to improving sales, retention and loyalty. A complainer is doing a favor by providing invaluable, often real-time feedback on what isn't working in your business or your relationship with them.[...]

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26 Feb, 2007

Sales Through Storytelling: Story Tell, Story Sell! »
An old French proverb tells us "Nothing succeeds like success!" And in sales nothing succeeds quite like success stories.The secret is in how you share your successes;Learn to tell thirty-second "success stories."[...]

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25 Feb, 2007

Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers »
DOES IT SOMETIMES SEEM AS THOUGH DECISION MAKERS are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who “guard” the decision makers and often run interference for them — to get in front of decision makers[...]

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10 Feb, 2007

How To Make “The Ask!” - Tips for Effectively Recruiting Your Team »
Many times you make requests of others: to join a group, committee or team, to perform a task or to assist with a project. How do you make the ask is often the key to getting “Yes” as an answer. Tips to hear those magic words: "YES, I'd be glad to!"[...]

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10 Feb, 2007

LINGO FRANCA: Overcoming Language Barriers Within the Same Language »
Are you on the same page with your customers? If not, perhaps there’s simply a page missing. A page you design to help merchants, customers, clients and even co-workers speak the same language, use the same terms and communicate the same meanings.[...]

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10 Feb, 2007

Become a Credible Communicator: Make Honesty Your Policy! »
To command attention when you speak, you have to be credible. Credibility in the workplace means believability. Are you striving to be a credible communicator, here is the right way to speak and write.[...]

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10 Feb, 2007

Magic Words: What Words are Music to the Ears of Your Customers? »
Words have the power to create trust, allegiance and commitment in customers and clients. The body language, eye contact and gestures reinforce the sentiment being expressed verbally. The thoughts and care behind the words give them a magical power.[...]

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10 Feb, 2007

Laugh and the Work World Laughs With You »
Stress abounds today's work environment-moody bosses & co-workers, repetitive tasks & unpredictable market pressures. Humor can help maintain a healthy balance between the pressure & seriousness which comes from high stakes jobs & a competitive marketplace.[...]

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02 Feb, 2007

Teaming With Success »
We're surrounded by examples of great, & not-so-great, teamwork. True teamwork takes time & a willingness to contribute to greater good of the team. You too are a part of a variety of teams. How well you work together tells how successful you are. Are you teaming with success?[...]

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